Guarantee

We guarantee our products to be free of defects in the materials or craftsmanship. We will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

We believe firmly in creating enduring products whose lifespan can be lengthened by repair. Many of the materials in our products have already seen at least one lifetime of use, and have accumulated stories which are now proudly displayed in the character of our objects. Each further marking, crack, or dent accumulated throughout each object’s new life – and the patches applied thereto – are further stories to proudly display. To contact us about repairs, please email us with photographs atsupport@shophivemind.xyz and we will assess the repair needed.

Shipping

All US orders over $200 receive FREE shipping automatically. We ship 4 days a week, Tuesday through Friday, from Philadelphia, Penna. Everything comes minimally packaged with tags, jute, muslin pouches, &c. We pack our boxes to ensure safe transit while also minimizing waste from packaging materials. If your product is not in stock when you order, it may take up to 3 weeks to ship – we have to make it!

If you need rush shipping, please email us at orders@pegandawlbuilt.com

Please wait 24 hours from the time you receive a shipping confirmation email before inquiring about the status of a package.

For international orders, we are not responsible for any customs fees or VAC taxes that may apply in your country.